Rzeszów/Praca. Sherwin-Williams to amerykański producent farb, emalii, produktów powłokowych i lakierów przemysłowych.
Produkty Sherwin-Williams mają zastosowanie przede wszystkim w przemyśle ciężkim.
Sherwin-Williams został założony w Cleveland w Stanach Zjednoczonych w 1866 roku. Przedsiębiorstwo produkuje produkty dla branż: lotniczej i kosmicznej, samochodowej, stoczniowej, dysponuje specjalistycznymi seriami produktów dedykowanych do przemysłu ciężkiego ogólnego, przemysłu drzewnego, jak również opakowaniowego.
Oferty pracy (Sherwin-Williams/Rzeszów)
Regional Continuous Improvement Manager
Your responsibilities
- Major Tasks Performed:
- Increase the transparency of Operations by ensuring robust measurement of losses for all areas of Operations e.g. generation of appropriate loss trees.
- Increase productivity within Operations by leading usage of the appropriate lean tools, six sigma methodology, etc. (e.g. value stream mapping, 5S, Kanban) to eliminate losses such as delay, duplication, unnecessary movement, unclear communication, incorrect inventory, and product defects.
- Coach the operational teams in continuous improvement techniques and help them cascade this approach to their teams to develop a proactive continuous improvement culture.
- Develop training programmes and undertake training in the use of continuous improvement tools.
- Assist facilities with the maintenance of their respective continuous improvement projects in the Onbase database.
- Reviews implementation requirements to understand site personnel or resource requirements and negotiate with the involved areas.
- Build and lead the implementation plans for each specific facility to maintain the 5 yr plans for Standard Work and other CI initiatives
- Creates reports for sites/regions as needed through the analytics tools like OBIEE or Business Objects.
- Audit sites for certification or sustainability of CI certifications.
- Principal Accountabilities:
- Ensure effective communication and understanding of the CI goals and strategies.
Requirements
FORMAL EDUCATION
- Bachelors Degree in Engineering field or equivalent professional qualification
- Industrial Engineering Degree
KNOWLEDGE & EXPERIENCE:
- Organized. Excellent communication skills. Goal oriented. Team player.
- Preferred: Project Management skills and Continuous Improvement Background (Six Sigma or Lean)
TECHNICAL/SKILL REQUIREMENTS:
- Project Experience of continuous improvement working using and coaching CI tools and techniques.
- Experience of using the TPM framework for improvement within a factory.
- Strong financial and commercial awareness, with a good understanding of all functional areas within the business.
- Demonstration of: strong leadership through influencing and coaching; ability to communicate to all levels; energetic passion for creative but appropriate improvement; enthusiasm and patience to develop others; objective analytical style; a strong team work ethic.
- 2 years manufacturing experience
Customer Service Specialist with German
Your responsibilities
- Places customers sales orders in a timely fashion and before order cut-off.
- Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
- Can handle all levels of complexity in orders (including export paperwork and certifications).
- Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
- Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
- Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc
- Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
- Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
Requirements
- 2-3 years of progressive customer service experience.
- High school graduate or equivalent education and experience.
- Providing customer service.
- Resolving customer problems and concerns.
- Developing correspondence and communications.
- Working with other departments and divisions;
- Applying department policies and procedures to difficult situations.
- PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Communicating with co-workers to provide and receive direction.
- Fluent English and German.
Szczegóły dotyczące poszczególnych ofert pracy można znaleźć na stronie pracuj.pl (wpisz „Sherwin-Williams”). Tam też możesz aplikować na konkretne stanowisko.
